Hello,
As the situation around the Coronavirus (COVID-19) evolves rapidly, the response from Theatre NorthWest must also change to address growing concerns. As stated by Health Canada, and http://www.bccdc.ca/health-info/diseases-conditions/covid-19 local risk remains low (follow the links for more information), but the health and well-being of our communities, audiences, artists, and staff is of the highest priority.
In order to contribute to public health efforts, we have made the difficult decision to suspend all our public programming for the next several weeks. Effective March 17, our theatre will be closed to the public and all programming is suspended until May 1, 2020. This includes our upcoming play Stones in His Pockets.
During this time our administrative operations will continue, with staff working from home where possible, and increased sanitation measures in place in the building. Over the next week, we will be available to talk to patrons who have booked tickets for Stones in His Pockets, or who have questions or concerns about Season Tickets and Season Passes.
Due to the financial impact on our artists and operations we encourage our patrons to please consider one of the following options in lieu of a refund:
- We are happy to convert your ticket purchase into a donation and we will issue you a tax receipt for the full amount.
- We will be offering refunds in full, over the phone only.
We will be available by phone at 250-563-6969 Ext. 304 and email at boxoffice@theatrenorthwest.com from Monday to Thursday from 9:00am to 5:00pm, starting Monday, March 23rd. This delay is to give our staff time to sort out their personal lives and prepare to help out patrons as best they can.
We will continue to monitor the situation and make decisions about events beyond May 1 accordingly. We are hoping to resume activities in May with International Wine Fest and the Mayor’s Black and White Ball for the Arts.
We recognize that this is a difficult time for everyone, and in particular for precarious workers – artists, freelancers and disabled and immuno-compromised folks, who make up a large part of our community. While limiting gatherings and physical interactions is encouraged at the moment, there are still ways to check in with and support friends and loved ones.
Stay safe, and take care of each other.
Thank you for your support of Theatre NorthWest.
